Innovating Business Processes with Operational Innovation Design
Innovation can take many forms — product/service innovation, technological innovation, business model innovation and even operational innovation, which is the invention and deployment of new ways of doing work. While innovating a business process may seem less glamorous than other innovation goals, operational innovation is a uniquely powerful means of strengthening a company’s performance and competitive position.
Operational innovation is different from operational improvement and operational excellence. The latter involve achieving high performance through existing modes of operation: reducing errors, costs, and delays, without fundamentally changing how the work gets done. Operational innovation, by contrast, means “coming up with entirely new ways of filling orders, developing products, providing customer service, or doing any other activity that an enterprise performs.”
In this 1-day Operational Innovation workshop, you will learn how operational innovation experts can contribute to a culture of innovative problem-solving, how to identify opportunities for operational innovation, and how to use the tools and methods of operational innovation to innovate your business processes.
Key Topics
- Identifying Pain Points and “Jobs to be Done”
- Scoping Operational Innovation Projects
- Mapping Process Inputs and Outputs
- Tools for Innovating Business Processes
- Sustaining New Processes and Procedures
Course Level
To learn more about Operational Innovation Design, email Innovation 360 or call +971 4 319 7645.
